Clinic Manager – Radiology | Mount Waverley
Edison Radiology is a brand new comprehensive, radiologist-led diagnostic imaging clinic opened in Mount Waverley, Melbourne.
This is your opportunity to join from the ground up as we build a radiology clinic network known for accurate, reliable diagnostics with exceptional patient and referrer experience.
The Role
As Practice Manager at Edison Radiology, you will run the day-to-day operation of the Mount Waverley Radiology Clinic. You will be responsible for referral engagement, patient satisfaction, clinic administration, billing processes, some vendor management and team culture. You are highly collaborative, a natural problem solver, understand what it takes to have a successful radiology clinic and operate with a strong bias to action – “getting things done” will be the key to success in this role.
Key Responsibilities
- Lead daily clinic operations, including patient flow, front-of-house services, bookings, billing and administrative workflows
- Manage, coach and develop a team of administrative staff
- Build strong working relationships with radiologists and modality leads to support delivery of high-quality care
- Drive high standard of patient experience and customer service across the clinic, with attention to detail
- Build trusted relationships with referrers in the community, with an aim to grow our referral base
- Drive high standard of experience for referrers, including supporting referrers to access images & reports and organising and hosting educational events
- Maintain strong standards for privacy, Medicare and billing accuracy, incident reporting, documentation and accreditation readiness
- Coordinate facilities, consumables, supplier relationships and day-to-day site requirements
- Contribute to continuous improvement, reporting and scalable processes for future Edison Radiology sites
What We're Looking For
- Previous experience in running a radiology practice
- Strong people leadership and team development skills
- Exceptional organisation and time management abilities
- Excellent communication and customer service skills
- Experience in managing multiple priorities in a fast-paced environment
- Strong problem-solving, negotiation and conflict resolution capabilities
- Proficiency in Microsoft Office and radiology practice management systems
- Ability to build trusted relationships with referring doctors (GPs & specialists) in the community
- Sound understanding of patient administration, medicare billing, privacy, compliance and quality systems
What We Offer
This is an opportunity to make a real difference and be part of a growing business.
- Everyday discounts on groceries, retail, utilities and more through Flare
- Salary packaging options, including novated leasing
- Access to Fitness Passport with discounted gym and fitness memberships
- 20% discount on dental services for employees and immediate family members
- Discounted Medibank private health insurance
- Ongoing learning and professional development opportunities
About the Team
We are building a team that is of high calibre, collaborative and have what it takes to provide exceptional referrer & patient experience. You will work closely with the Lead Radiologist and Chief Radiographer and the broader Edison Radiology team.
Edison Radiology is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages.
#J-18808-Ljbffr
Clinic Manager – Radiology | Mount Waverley in Melbourne employer: Edison Radiology
Edison Radiology is an exceptional employer, offering a unique opportunity to shape a brand new radiology practice in Mount Waverley. With a focus on professional development, competitive remuneration, and a positive team culture, employees can expect to thrive in a collaborative environment that prioritises patient care and operational excellence. Join us as we build a practice that values diversity and inclusion, ensuring every team member has a voice and a chance to contribute to our mission of delivering expert diagnostics and exceptional care.
