At a Glance
- Tasks: Create exceptional client experiences and support daily office operations.
- Company: Join a friendly, growing accounting firm in beautiful Walsh Bay.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and continuous learning.
- Why this job: Be the welcoming face of our firm and make a real impact on client satisfaction.
- Qualifications: Experience in customer service or hospitality is a plus; strong organisational skills required.
The predicted salary is between 49500 - 60500 $ per year.
Join a friendly, growing accounting firm in Walsh Bay where you'll help create an exceptional experience for our clients while supporting the day-to-day running of our office. As one of the first people our clients meet, you'll play an important role in creating the warm, professional experience we're known for.
About us: Ecovis Clark Jacobs is a growing boutique accounting firm located in beautiful Walsh Bay, Sydney. We're passionate about delivering exceptional service to our clients while creating a workplace where our people genuinely enjoy coming to work. Teamwork, collaboration and continuous learning are at the heart of what we do.
We're looking for a friendly, organised and proactive person to join our Client Experience & Office Support team. This is a permanent part-time role working approximately 18-25 hours per week across 3 days. It is an office-based role as this is a front of house position.
What you’ll be doing:
- Acting as the first point of contact for clients, visitors and staff at our reception
- Answering incoming calls and taking messages
- Welcoming clients and visitors to our office
- Managing new client enquiries received by phone and email, coordinating responses with the team and following up to ensure every enquiry receives exceptional service
- Maintaining the presentation of reception, meeting rooms and shared spaces
- Keeping kitchen and office areas clean, organised and well stocked
- Ordering catering and office supplies
- Processing mail and deliveries
- Data entry and maintaining office records
- Assisting with LinkedIn, website content, internal intranet and other marketing activities
- Supporting office operations, facilities and events
- Providing general administrative support to the wider team
Who we are looking for:
You're someone who enjoys helping people, takes pride in creating a welcoming environment and loves being part of a team. You're organised, proactive and happy to pitch in wherever needed. Experience in hospitality, customer service, reception or administration would be highly regarded. This role may suit someone who has worked in a café, restaurant, hotel, airline or another customer-focused environment.
You’ll be:
- Warm, professional and approachable
- Well organised with strong attention to detail
- Positive, proactive and team‑orientated
- Reliable and willing to take initiative
- Comfortable using Microsoft Office and learning new systems
If you enjoy variety, love working with people and like being the person who keeps everything running smoothly, we'd love to hear from you!
We're recruiting two team members for this role, so if you know someone who would also be a great fit, please feel free to share this opportunity with them.
Client Experience & Office Support Team Member in Sydney employer: ECOVIS Clark Jacobs
ECOVIS Clark Jacobs is a friendly and growing accounting firm that prioritizes exceptional client experiences and a supportive workplace culture. The firm emphasizes teamwork, collaboration, and continuous learning, making it an attractive place for employees who value professional growth and a positive work environment.
