At a Glance
- Tasks: Lead capacity planning and incident response for Customer Experience and Engineering teams.
- Company: Join EatClub, a dynamic company focused on enhancing customer experiences.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a fast-paced environment with exciting challenges and career advancement.
- Why this job: Make a real impact by improving workflows and ensuring service continuity during critical times.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 82800 - 101200 $ per year.
EatClub is seeking a CX Special Projects & Capacity Manager to orchestrate capacity planning and incident response across Customer Experience, Product, and Engineering. You will own how teams prepare for campaigns, outages, and volume spikes, building scalable processes and a contractor bench to ensure service continuity.
You will drive improvements in workflows, leverage AI-assisted tools, and maintain clear communication with leadership during live incidents, ensuring fast, reliable outcomes.
CX Capacity & Incident Strategy Lead in Sydney employer: EatClub
At EatClub, we pride ourselves on being a dynamic and innovative employer that champions the hospitality industry through cutting-edge technology. Our vibrant work culture fosters collaboration and creativity, offering employees the chance to make a direct impact on our growth while utilising advanced AI tools. With ample opportunities for professional development and a supportive environment, joining our team means being part of a fast-growing scaleup that values your contributions and encourages you to thrive.
