At a Glance
- Tasks: Lead and coach a global customer service team to deliver top-notch support.
- Company: Join EatClub, a dynamic company focused on exceptional customer experiences.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Be part of a vibrant team dedicated to excellence and innovation.
- Why this job: Make a real impact by shaping a high-performing customer service team.
- Qualifications: Experience in customer service leadership and strong coaching skills.
The predicted salary is between 63000 - 77000 $ per year.
Eat Club is seeking a Customer Service Lead to own the Australian support operation, leading 30+ agents (primarily in the Philippines).
You will hire, onboard, coach and manage performance to ensure a high‑quality, efficient service and strong frontline leadership.
You’ll partner with senior leadership to drive scalable processes and customer outcomes.
You’ll be hands‑on, organized and proactive, building a positive culture while improving staffing, training and overall service levels as Eat Club
#J-18808-Ljbffr
Customer Service Lead in Melbourne employer: EatClub
At EatClub, we pride ourselves on being a dynamic and innovative employer that champions the hospitality industry through cutting-edge technology. Our vibrant work culture fosters collaboration and creativity, offering employees the chance to make a direct impact on our growth while utilising advanced AI tools. With ample opportunities for professional development and a supportive environment, joining our team means being part of a fast-growing scaleup that values your contributions and encourages you to thrive.
