At a Glance
- Tasks: Lead a dynamic team of 30+ agents and enhance customer support operations.
- Company: Join EatClub, a fast-growing company focused on customer satisfaction.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for career advancement.
- Other info: Be part of a vibrant team dedicated to growth and excellence.
- Why this job: Shape the future of customer service while driving impactful changes.
- Qualifications: Experience in customer service leadership and strong process management skills.
The predicted salary is between 135000 - 165000 $ per year.
Eat Club is seeking a Customer Service Lead to own the day-to-day performance of our Australian customer support operation, leading a 30+ agent team primarily based in the Philippines.
You will run staffing, onboarding, and performance management while working closely with senior leadership to drive improvements.
We value hands-on leadership, accountability, and the ability to build scalable processes.
You will shape the team, processes and standards to support Eat Club's next growth phase and
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Customer Service Lead in Melbourne employer: EAT Club, Inc.
At EatClub, we pride ourselves on being a dynamic and innovative employer that champions the hospitality industry through cutting-edge technology. Our collaborative work culture fosters creativity and growth, offering employees hands-on experience with AI tools and direct impact on key performance metrics. With exciting opportunities for professional development and a commitment to employee well-being, including staff discounts, joining our team means being part of a fast-growing scaleup that values your contributions and supports your career journey.
