Sydney | Flexible / Hybrid | 12-15 hours per week | $50-$70/hr + super
About EasyAsset
EasyAsset is a growing, AI-first Australian technology company making it easier for businesses to discover, compare, finance and buy equipment. Our B2B marketplaces connect thousands of buyers and suppliers across multiple industries.
The opportunity
We believe great products start with deeply understanding customers, including problems they don't even realise they have.
We're looking for someone naturally curious who loves talking to people, asking great questions and uncovering insights that could shape what we build next.
You’ll own our ongoing customer discovery program, working closely with our product team and CEO to turn real customer experiences and pain points into better products and new opportunities.
What you'll be doing
- Customer interviews by phone: Speak regularly with buyers and suppliers to uncover frustrations, unmet needs and opportunities.
- Dig deeper: Understand what customers actually do, not just what they say they want.
- Product influence: Share actionable findings that help shape our product roadmap and validate new ideas.
What success looks like
- Weekly: 2-3 quality customer interviews, with consistent recruitment and follow-up.
- Monthly: 8-12 interviews and a concise summary of key discoveries.
- Impact: Help influence at least one meaningful product decision each month.
Who we’re looking for
- Curious & engaging: A great listener who loves understanding people and probems.
- Proactive & organised: Comfortable independently managing an ongoing research program.
- Analytical & commercial: Able to turn customer conversations into valuable business insights.
- Research experience: Background in customer research, customer insights or product discovery preferred. B2B or procurement experience is a bonus.
- Tech and AI-confident: Comfortable using modern tools to work smarter.
Enjoy flexible part-time work, genuine influence over product decisions and the opportunity to build a customer discovery function from the ground up in an ambitious AI-first company.
#J-18808-Ljbffr
Customer Research & Insights Specialist (Part-Time) in Sydney employer: EasyAsset
At EasyAsset, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As a Growth Manager, you'll have the opportunity to drive impactful marketing initiatives while enjoying a competitive salary package, performance bonuses, and a supportive environment that encourages professional growth and innovation. Located in Australia, we offer a unique chance to be part of a forward-thinking team that values accountability and creativity, making your contributions vital to our success.
