At a Glance
- Tasks: Provide top-notch customer service in a fast-paced contact centre environment.
- Company: Join Easy Authoring, a leader in connecting talent with opportunities.
- Benefits: Earn $38.89 per hour plus super, with full-time hours until December 2026.
- Other info: Dynamic role with opportunities for career growth and skill development.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Experience in customer service and ability to learn new tech quickly.
The predicted salary is between 38.89 - 38.89 $ per hour.
Hourly Pay rate of $38.89 per hour + Super
Working 7 hrs a day and 35 hrs per week
Location: Dubbo
Full-time contract until December 2026
Purpose of the role:
The role operates within a high-volume, fast-paced contact centre environment, responding to multi-channel customer interactions, including inbound calls, live chat, and administrative requests.
Key Accountabilities:
- Provide consistent and high-quality customer service by interpreting and resolving enquiries from internal and external customers, in a fast-paced multi-channel contact centre environment.
- Process a range of transactions accurately and efficiently across a range of services, referencing knowledge resources and templates to ensure the transaction is consistently executed in line with standard operating processes.
- Proactively identify and raise customer escalations, emerging issues, service disruptions, or customer experience trends in real time via the relevant channels, enabling timely intervention and continuous improvement in service delivery.
- Effectively utilising various systems and communication tools simultaneously to efficiently manage workload, document interactions, and support seamless workflow across the team.
Essential requirements:
- Demonstrated experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
- Ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact.
- Experience using multiple systems and ability to learn new technology with ease.
- Ability to touch type accurately (>85% accuracy) and efficiently with a minimum typing speed of 40 words per minute.
Shared Services Support Officer in Dubbo employer: Easy Authoring
Easy Authoring is an exceptional employer that values its employees by offering competitive pay rates and a supportive work environment in Gungahlin. With a strong focus on professional development and continuous improvement, employees are encouraged to grow their skills while contributing to meaningful projects within the finance operations sector. The collaborative culture fosters teamwork and innovation, making it an ideal place for those seeking a rewarding career in finance.
