At a Glance
- Tasks: Engage with the community and provide guidance on healthcare services over the phone.
- Company: Join Eastern Health, one of Victoria's largest public health services.
- Benefits: Flexible shifts, career development, wellbeing support, and financial incentives.
- Other info: Opportunity for remote work after 3 months and excellent growth potential.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and a friendly, helpful attitude.
The predicted salary is between 24.3 - 29.7 $ per hour.
Eastern Health has services across the largest geographical area of any metropolitan health service in Victoria. We provide a range of emergency, surgical, medical and general healthcare services to people and communities that are diverse in culture, age, socio-economic status and healthcare needs.
This is a role with the possibility of working some shifts remotely from home after 3 months in the role. Are you looking for a challenge where you can make a difference in people’s lives? This may be the role for you!
Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.
This position involves:
- Engage with the community and providing guidance on available services
- Professionally interacting with internal Staff and Departments across all sites
- Liaising with Eastern Health Doctors via a priority response line
- Showing empathy and understanding on an individual basis
- Thinking outside the box
- Working well under pressure, reliable and flexible
- Team Player
What you’ll bring:
- Experience dealing with the Public in pleasant helpful manner
- Contact Centre or similar customer service experience (desirable)
What we offer:
- Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
- Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
- Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
- Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.
Our Values in Action: Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead
Customer Service Team Member in Melbourne employer: Eastern Health
Eastern Health is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With modern offices in Richmond and excellent public transport links, employees enjoy a healthy work-life balance, enhanced by generous benefits such as five weeks of annual leave, flexible working hours, and access to extensive professional development opportunities. Joining Eastern Health means being part of a dedicated team committed to making a meaningful impact on the health and wellbeing of diverse communities across Victoria.
