Emergency Dept Clerical Team Lead

Clerical Team Leader

Permanent Full-Time | 5 weeks annual leave + monthly day off included

Renumeration negotiable in line with experience

Exciting Leadership Opportunity | Work alongside professionals from diverse fields

About the Maroondah Emergency Department

The Emergency Department at Maroondah Hospital provides care to approximately 50,000 patients each year, with presentations ranging from critically unwell patients requiring immediate assessment and stabilisation through to a significant number of paediatric patients. The department comprises 35 treatment spaces, including three resuscitation bays, dedicated paediatric and fast-track areas, and a combined paediatric and adult Short Stay Unit. We are also excited that the Maroondah Hospital Emergency Department has commenced planning for a dedicated paediatric emergency zone and paediatric short stay unit.

About the role

The Emergency Department (ED) Clerical Team Leader provides hands-on leadership and oversight of the day-to-day delivery of all clerical functions within the ED. This includes providing high-quality face-to-face customer service, ensuring accurate and timely data entry, preparing reports for internal and external stakeholders, and representing the clerical team at relevant departmental working groups.

The role also provides an opportunity to identify, develop and lead continuous improvement initiatives to enhance clerical processes, service delivery and overall departmental performance. This position will incorporate a combination of rostered clerical floor shifts and supernumerary leadership shifts to support the needs of your team and the department.

By joining the Maroondah Hospital ED team, you will become part of a highly dedicated, supportive and collaborative multidisciplinary team committed to putting Patients First. This commitment extends beyond providing high-quality patient care to working in partnership with patients and their families throughout their care journey.

At Maroondah ED, we pride ourselves on our strong culture of teamwork and collaboration. By working together, we strive for excellence in patient care and service delivery. Our dedicated support network across the department helps foster a positive and inclusive environment where everyone is encouraged and supported to be and do their best.

About you

• A strong commitment to high-quality patient care and experience.
• Ability to provide leadership that empowers those in your team.
• Technical expertise in patient record management systems (preferably IPM).
• Excellent communications skills, both verbal and written.
• Strong organisational and time management skills in a fast-paced acute healthcare setting.
• EMR (Cerner/Epic) and VEMD/VAED Reporting experience or knowledge will also be highly regarded.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role, and an offer is conditional on this being up to date prior to employment.

About Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”. This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

What we offer

• Eastern Health offers a variety of fantastic Employee Benefits.
• Mentor and Shadowing program.
• Access to discovery days across our 50 sites.
• Study and professional development leave.
• Friendly and supportive teams.
• Commitment to diversity, equity and inclusion.
• Fitness passport for work-life balance.
• Employee assistance program accessible to you and your loved ones.
• Flexible working hours and excellent entitlements.
• Salary packaging options and an employee benefits scheme.
• Access to private health insurance offers.
• Digital upskilling, such as excel and Power-Bi training.
• Cafes at all our hospitals.

Next steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know

We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.

Advertising may end before the closing date. We do not accept recruitment agency applications.

Contact Number: (03) 9871 3551

Email Address: Keeran.Azad@easternhealth.org.au

Job Posting End Date: 1st November 2026

Contact the Hiring Manager listed in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (option 1) for support.