At a Glance
- Tasks: Lead the clerical team in a fast-paced emergency department, ensuring top-notch service and data management.
- Company: Join Eastern Health, one of Melbourne's largest public health services, dedicated to community care.
- Benefits: Enjoy 5 weeks annual leave, flexible hours, professional development, and a supportive team environment.
- Other info: Be part of a diverse, inclusive team committed to excellence and continuous improvement.
- Why this job: Make a real difference in patient care while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in healthcare and strong leadership, communication, and organisational skills are essential.
The predicted salary is between 62100 - 75900 $ per year.
The Emergency Department (ED) Clerical Team Leader provides hands-on leadership and oversight of the day-to-day delivery of all clerical functions within the ED. This includes providing high-quality face-to-face customer service, ensuring accurate and timely data entry, preparing reports for internal and external stakeholders, and representing the clerical team at relevant departmental working groups.
The role also provides an opportunity to identify, develop and lead continuous improvement initiatives to enhance clerical processes, service delivery and overall departmental performance. This position will incorporate a combination of rostered clerical floor shifts and supernumerary leadership shifts to support the needs of your team and the department.
By joining the Maroondah Hospital ED team, you will become part of a highly dedicated, supportive and collaborative multidisciplinary team committed to putting Patients First. This commitment extends beyond providing high-quality patient care to working in partnership with patients and their families throughout their care journey. At Maroondah ED, we pride ourselves on our strong culture of teamwork and collaboration. By working together, we strive for excellence in patient care and service delivery. Our dedicated support network across the department helps foster a positive and inclusive environment where everyone is encouraged and supported to be and do their best.
About you
To be successful in this role you will possess:
- A strong commitment to high-quality patient care and experience.
- Ability to provide leadership that empowers those in your team.
- Technical expertise in patient record management systems (preferably IPM).
- Excellent communications skills, both verbal and written.
- Strong organisational and time management skills in a fast-paced acute healthcare setting.
- EMR (Cerner/Epic) and VEMD/VAED Reporting experience or knowledge will also be highly regarded.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role, and an offer is conditional on this being up to date prior to employment.
About Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”. This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER.
What we offer
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly and supportive teams
- Commitment to diversity, equity and inclusion
- Fitness passport for work-life balance
- Employee assistance program accessible to you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to private health insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all our hospitals
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
Clerical Team Leader employer: Eastern Health
Eastern Health is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With modern offices in Richmond and excellent public transport links, employees enjoy a healthy work-life balance, enhanced by generous benefits such as five weeks of annual leave, flexible working hours, and access to extensive professional development opportunities. Joining Eastern Health means being part of a dedicated team committed to making a meaningful impact on the health and wellbeing of diverse communities across Victoria.
