At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service at our busy branch.
- Company: Join East Coast Car Rentals, a top independent car rental retailer in Australia!
- Benefits: Competitive salary, superannuation, sales bonuses, and a company vehicle.
- Other info: Full-time role with great career growth opportunities and employee support programs.
- Why this job: Be part of a motivated team and thrive in a fantastic company culture.
- Qualifications: Retail sales management experience and strong customer service skills required.
The predicted salary is between 58500 - 71500 $ per year.
East Coast Car Rentals are a hugely successful company with 11busy Airport locations and 3 city locations.
We are one of the most successful independent car rental retailers in Australia!
We are seeking to recruit an
Assistant Branch Manager to join our busy & growing branch in Melbourne, where your priority is to provide exceptional customer service and support your team and manager.
A copy of the full position description can be supplied upon request to @eccr. com. au
The successful candidate will be required to
- Oversee the flow of customers including smooth shuttle operations, readiness, and compliance of vehicles, and ensuring efficient operation of the branch
- Have a strong sales background and ability to mentor others in sales related training
- Manage all staff on site in the Branch Manager's absence including rostering and reporting, problem solving where staff have not reported for work
- Monitor and look for improvements on staff sales & customer service levels presented to customers by all branch staff
- Address customer issues/complaints as required and where Branch Manager is unavailable, or has assigned this task to you
- Monitor and ensure a high level of presentation and compliance of staff apparel, office and shuttlebus cleanliness, and rental car readiness at all times
The role requires the following skills/attributes
- Previous retail sales management experience, with strong customer service skills and commercial acumen
- Exceptional people management skills
- Good strategic and time-management skills
- Ability to problem solve
- Impeccable personal presentation and grooming
- Self-motivated with a passion for the car rental industry
- Full driver's licence
- Team Spirit
What’s on offer?
- This is a highly sought after, fulltime position with a very competitive salary, superannuation, andattractive sales bonuses on offer, plus use of a company vehicle and fuel card.
- You will be part of a fantastic company culture, and motivated team environment, along with access to our Employee Assistance Program (EAP).
To be successful in this role you must have unlimited working rights in Australia, with no restrictions.
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Assistant Branch Manager – Tullamarine in Melbourne employer: East Coast Car Rentals
East Coast Car Rentals is an exceptional employer that values its employees by offering a dynamic work environment in the heart of Sydney Mascot. With flexible hours and the potential for high commissions, team members enjoy a supportive culture that encourages personal growth and development while delivering outstanding service to customers. Join us to be part of a fast-paced team where your contributions are recognised and rewarded.
