East Coast Car Rentals are a hugely successful company with 11busy Airport locations and 3 city locations. We are one of the most successful independent car rental retailers in Australia!
We are seeking to recruit an Assistant Branch Manager to join our busy & growing branch in Cairns, where your priority is to provide exceptional customer service and support your team and manager.
A copy of the full position description can be supplied upon request to **@eccr.com.au
The successful candidate will be required to:
Oversee the flow of customers including smooth shuttle operations, readiness, and compliance of vehicles, and ensuring efficient operation of the branch
Have a strong sales background and ability to mentor others in sales related training
Manage all staff on site in the Branch Manager's absence including rostering and reporting, problem solving where staff have not reported for work
Monitor and look for improvements on staff sales & customer service levels presented to customers by all branch staff
Address customer issues/complaints as required and where Branch Manager is unavailable, or has assigned this task to you
Monitor and ensure a high level of presentation and compliance of staff apparel, office and shuttlebus cleanliness, and rental car readiness at all times
The role requires the following skills/attributes:
Previous retail sales management experience, with strong customer service skills and commercial acumen
Exceptional people management skills
Good strategic and time-management skills
Ability to problem solve
Impeccable personal presentation and grooming
Self-motivated with a passion for the car rental industry
Full driver's licence
Team Spirit
What’s on offer?
This is a highly sought after, fulltime position with a very competitive salary, superannuation, andattractive sales bonuses on offer, plus use of a company vehicle and fuel card.
You will be part of a fantastic company culture, and motivated team environment, along with access to our Employee Assistance Program (EAP).
To be successful in this role you must have unlimited working rights in Australia, with no restrictions.
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Assistant Branch Manager | Cairns employer: East Coast Car Rentals
East Coast Car Rentals is an exceptional employer that values its employees by offering a dynamic work environment in the heart of Sydney Mascot. With flexible hours and the potential for high commissions, team members enjoy a supportive culture that encourages personal growth and development while delivering outstanding service to customers. Join us to be part of a fast-paced team where your contributions are recognised and rewarded.
