At a Glance
- Tasks: Lead and develop a team of engineers while managing technical escalations.
- Company: Established MSP with over 25 years in IT support and cybersecurity.
- Benefits: Fully remote work, competitive salary, and opportunity to shape a growing team.
- Other info: Join a dynamic environment with opportunities for professional growth.
- Why this job: Make a real impact by guiding a talented team and setting technical standards.
- Qualifications: Experience in managing technical teams and strong knowledge of Microsoft technologies.
The predicted salary is between 82800 - 101200 $ per year.
An established MSP with more than 25 years in the market combines IT support, cybersecurity, compliance and cyber insurance into a single service. They’re looking for an experienced Service Desk Manager to lead their engineering team.
You’ll lead six engineers across ANZ and parts of Asia, and the team will grow. It’s a fully remote role that combines people leadership with hands-on technical work.
What you’ll do:
- Lead, coach and develop a team of 6 engineers through 1:1s, team meetings and ongoing coaching, and help grow the team as the business expands.
- Act as the primary escalation point for customers, engineers and vendors.
- Partner with the Delivery Manager to keep ticket volume on track.
- Steer vulnerability management across client environments.
- Represent the technical function in executive and vCIO meetings.
- Help set technical direction and standards for the team.
Position requirements:
- Proven experience managing or leading a technical service or helpdesk team.
- Strong hands-on experience across the Microsoft stack, including Microsoft 365 and Azure.
- Solid networking and security knowledge.
- Confidence managing escalations with customers, engineers and vendors.
- Excellent communication and organisational skills.
- Experience working within the EOS framework is highly regarded.
What’s on offer:
- Fully remote work.
- A growing team you’ll help shape.
- A real say in technical direction and standards.
Service Desk Manager in Melbourne employer: Eagna Consulting
Eagna Consulting is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving fields of AI and cloud technology. With a strong commitment to employee growth, we provide ample opportunities for professional development and career advancement, all while working on impactful projects that shape the future of enterprise solutions. Located in a vibrant area, our team enjoys a supportive environment that values creativity and encourages a healthy work-life balance.
