At a Glance
- Tasks: Connect with customers and manage their service requests in a fast-paced environment.
- Company: Join Australia’s largest automotive network with a supportive culture.
- Benefits: Enjoy discounts on gym memberships, health insurance, and vehicle services.
- Other info: Dynamic team environment with opportunities for professional development.
- Why this job: Make a real impact by exceeding customer expectations and growing your career.
- Qualifications: Strong communication skills and a current NSW driver’s licence required.
The predicted salary is between 45000 - 55000 $ per year.
Do you have what it takes to be our next Service Advisor? As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone. This is a high-paced environment and you’ll be dealing with all kinds of people, but it is also very rewarding.
As the go–between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers’ needs, and that the recommended solutions are fully understood by the customers. Your day in the office will consist of greeting customers, working out what’s needed and the charges. Then it’s up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.
To do this, you’ll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver’s licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs.
If you love the satisfaction of a job well done, and the way a customer smiles when you exceed their expectations, we would be great together.
Yes, we've done well as a business – with over 300 dealerships across the country, we are Australia’s largest automotive network. Our success is driven by our people. We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that people want to be part of. Here, everyone matters. Our people come from a diverse range of backgrounds with a variety of skills, talents, and dreams, however no one is more or less important than anyone else. Our shared vision, strong work ethic and our ‘can-do’ attitude makes us a well-oiled machine.
That's why when you join us, you'll be treated with courtesy and respect, but you'll also be challenged to use your skills, knowledge, experience, and initiative to drive our business ahead. Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and rewarding as possible with a range of benefits and professional training development opportunities.
Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry. And if all that wasn't enough, you can also take advantage of other benefits like:
- discounted gym memberships
- health insurance
- vehicle purchasing and service discounts
- an excellent work/life balance
You're welcome! If you like what you hear, look no further.
Service Advisor employer: Eagers Automotive Limited
Eagers Automotive is an exceptional employer, offering a dynamic and rewarding environment for our Senior Service Advisors. With over 300 dealerships across Australia, we pride ourselves on our inclusive work culture that values every team member's contributions, providing ample opportunities for professional growth and development. Enjoy a range of benefits including discounted gym memberships, health insurance, and vehicle purchasing discounts, all while maintaining a healthy work/life balance in a supportive team atmosphere.
