Intake and Assessment Coordinator

Based in Toowoomba, on the lands of the Giabal and Jarowair Aboriginal peoples. As an Intake and Assessment Coordinator, you’ll be an important first point of contact for people seeking support. Working within a multidisciplinary team, you’ll complete comprehensive assessments, identify individual needs and connect participants with the services and supports that best suit them.

What you’ll be doing:

• Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans.
• Use the Initial Assessment and Referral Decision Support Tool to determine support needs and appropriate service pathways.
• Coordinate wraparound supports with participants, families, carers and service providers.
• Provide brief interventions, including psychoeducation and evidence-based approaches such as CBT, DBT, ACT and Motivational Interviewing.
• Identify mental health, physical health and alcohol and other drug support needs.
• Apply risk assessment, crisis intervention and escalation procedures.
• Support participants throughout their service coordination journey.
• Work closely with GPs, Emergency Departments, inpatient units, Community Mental Health Teams and other community services.
• Build strong referral pathways and partnerships with internal and external stakeholders.
• Maintain accurate clinical records, documentation and service data.
• Contribute to quality improvement, audits, accreditation, reporting and KPI monitoring.

What you’ll bring:

• You’ll be a compassionate and organised professional who can engage people from a wide range of backgrounds while managing complex needs and competing priorities.
• Experience in mental health intake, assessment, triage and referral.
• Knowledge of mental health, psychosocial, alcohol and other drug, and community support services.
• Experience applying risk assessment, crisis intervention and escalation processes.
• A strengths-based, recovery-oriented and non-judgmental approach.
• Strong communication, relationship-building and negotiation skills.
• The ability to work independently and collaboratively within a multidisciplinary team.
• Strong administration, time management and documentation skills.
• The ability to deliver culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTIQ+ people and other priority populations.
• Confidence using Microsoft Office and client information systems.

Qualifications and requirements:

• A minimum Certificate IV in Mental Health, Community Services or Youth Work, a Diploma of Counselling, or an equivalent qualification.
• A current driver licence and the ability to travel locally within the Toowoomba Council region.

Additional Information:

• Flexible work arrangements: Hybrid / Flexible role with family friendly working conditions.
• Diversity & belonging: We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Professional development opportunities, ensuring continuous growth and excellence in service delivery.
• Competitive salary based on your qualifications and experience.
• Not-for-profit salary packaging (up to $18,550 tax-free) and up to $2,650 tax-free towards meals and entertainment.
• Support your wellbeing with access to Fitness Passport, for discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family.
• Career progression opportunities through our leadership pipeline and tailored professional development.
• Free, confidential support: Our Employee Assistance Program is available for you and your family.
• Additional leave options, including the ability to purchase more leave.
• More leave when you need it: 4 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.

Next steps: Applications close: Thursday 12th Nov 2026. Applications will be reviewed as they are received.

Our Commitment to Inclusion at Each: At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.