E1 is seeking a Customer Experience Specialist on a 6-month contract in Melbourne to support Builders, Subcontractors and Suppliers and resolve complex issues while improving systems and processes.
You will own high-impact inquiries, optimise the Lorikeet AI support platform, contribute to the knowledge base, and collaborate with Product, Customer Success and Commercial teams on strategic projects.
SaaS Customer Experience Specialist — 6-Month Contract in Melbourne employer: E1
E1 is an exceptional employer, recognised as one of AFR's Best Places to Work in 2025, offering a vibrant scale-up environment that fosters wellness and happiness. As a Senior Product Manager, you'll have the opportunity to engage directly with customers, shaping high-impact solutions while being supported by a collaborative team that values your growth and success. With transparent salary ranges and a commitment to diversity and inclusion, E1 provides a rewarding workplace where your contributions truly matter.
