Sr Data Analyst – Japan market in Sydney

Your role at Dynatrace as a Sr. Data Analytics Consultant involves working with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) to answer questions about site performance and user engagement, which drives improved customer experience and enhances the client’s overall business. This position is based in our Sydney office and will support our Japan business; hence fluency in Japanese is required.

Dynatrace’s tools generate vast amounts of data, much of which clients don’t know how to utilise. You will turn that mountain of data into invaluable insights. As someone who lives and breathes data, analysis, and problem-solving, you will help your clients understand the right performance data in the right context. You’ll transform that data into business-altering insights that enable your clients to take the right actions to improve overall site performance and user experience, maximising business outcomes.

Responsibilities include:

• Account management for 8+ clients, including managing relationships and customer expectations, providing value, and helping to grow your accounts; running all customer touchpoint meetings.
• Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement.
• Creating detailed analyses for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise.
• Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues.
• Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas.

What will help you succeed:

Minimum Requirements:

• Bachelor’s Degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required.
• Ideally 3-5+ years of experience with data analysis, including distilling complex sets of data and presenting findings engagingly.
• Must be able to communicate effectively in English and Japanese, both verbally and in writing.

Preferred Requirements:

• Experience in data-driven analysis - excellent at working with, understanding, and analysing data.
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test.
• Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
• Stellar conceptualisation and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts and motivate them to deliver whole, working solutions.
• Operates with a customer-first focus.
• Proven ability to work under pressure and handle multiple conflicting priorities.
• Recognises and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades.
• Thinks proactively and tries to develop solutions rather than wait for an answer.
• Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels.
• Possesses excellent organisational, problem-solving, and analytical skills with keen attention to detail.

Why you will love being a Dynatracer:

Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognise and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. You’ll work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next—automatically. Over 50% of the Fortune 100 companies are current customers of Dynatrace.