D365 F&O Application Support in Melbourne

We are currently working on an exciting opportunity to join an end-user in Melbourne (Western Suburbs) as a D365 Support Consultant.

This is a Permanent position and they can offer a hybrid working model (2-3 days in office and more WFH once settled in).

D365 F&O Support Consultant You will be responsible for

• Take ownership of customers issues and follow problems through to resolution
• Deliver technical troubleshooting in line with SLA agreements and in partnership with application vendors - ensure high customer satisfaction through prompt handling of tickets
• Undertake tuning and scaling of systems for both performance and security
• Manage security profiles across application in line with IT security principles
• Provide 2nd level support for all ERP and CRM system users (D365 F&O, D365 CE/Resco)
• Deliver client onboarding activities, maintain system training documentation and provide training to end-users
• Identify inefficiencies in system functions and recommend optimal business practices
• Develop functional specifications for system users to approve
• Document system end to end to ensure knowledge is shared

What skills & experience you have

• Strong experience in Application support with either the Dynamics 365 F&O solution AND/OR D365 CE/CRM support
• Exceptional troubleshooting skills
• Power Automate knowledge, SQL knowledge
• Understanding of API configurations and management
• Ability to work through issues with customers to resolution.
• Excellent organisational skills to ensure all cases are updated and current.
• High level of initiative, accountability, and an eye for quality
• Well spoken, with outstanding written and verbal communication
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Microsoft Certifications in your domain are highly desirable
• PowerBI knowledge (beneficial but not required)
• ITIL Foundation (beneficial but not required)

Please click apply or contact to learn more