Key responsibilities
Manage day-to-day cleaning operations across council and commercial contracts
Maintain strong relationships with council representatives, contract administrators and other key stakeholders
Ensure all contractual obligations, cleaning specifications and service-level agreements are met
Conduct regular site inspections, quality audits and performance reviews
Manage cleaning supervisors, team leaders and cleaning staff across multiple locations
Monitor staff attendance, rosters, timesheets and labour costs
Manage client complaints, incidents, corrective actions and service improvements
Prepare monthly reports, operational updates and performance documentation
Monitor KPIs and ensure compliance with contract requirements
Ensure compliance with work health and safety requirements and company procedures
About you
Proven experience managing commercial cleaning contracts, preferably local council contracts
Experience working with councils, government clients or public-sector organisations
Strong knowledge of cleaning scopes of work, specifications, KPIs and contract compliance
Experience managing multiple sites, cleaning teams and operational budgets
Excellent client relationship and stakeholder management skills
Strong leadership, communication and problem-solving abilities
Experience conducting audits, inspections and preparing management reports
Good computer skills and experience with operational reporting systems
A current driver's licence and the ability to travel between sites
About us
DSS Facilities is an established cleaning and facilities services provider delivering professional services across a diverse portfolio of commercial and public-sector sites.
$90,000 annual salary plus superannuation
Responsibility for a portfolio of cleaning contracts
A professional working environment with opportunities for career development
The opportunity to make a meaningful impact on service delivery and client satisfaction
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Client Services Manager – Cleaning in Sydney employer: Dynamic Holdings Limited
DSS Facilities is an exceptional employer located in Revesby, NSW, offering a dynamic work environment where your leadership and client relationship skills can truly shine. With a strong focus on employee growth, competitive salary packages, and a collaborative team culture, you will have access to career development opportunities and flexible working arrangements that promote a healthy work-life balance. Join us to be part of a company that values safety, professionalism, and making a positive impact every day.
