Dynamic Door Services is looking for a competent individual to fill the role of a Service Technician on a permanent, full-time basis. Working out of our Newcastle office, the successful incumbent will need to possess the following;
Requirements:
· Having skills with Service/ Technical / Electrical exposure/ experience would be advantageous.
· Hold a current valid driver’s license.
· Requires strong technical and problem solving skills, and setting of priorities
· Required to exercise good time management.
· Requires interpersonal skills .
· Should possess sound coordination and communication skills,
Computer skills are essential.
Duties
· Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help.
· Ensure that the quality-of-service work done meets the company’s required standards as defined.
· Take responsibility for prompt follow-through and customer feed-back on all service issues that fall into the scope of this role.
· Advise Management of any customer complaints.
· Process paperwork daily, this includes daily run sheets.
· Carry out high quality service work in a professional and safe manner whilst being courteous and polite at all times.
· Project adjustment on site where required to promote and sell company product.
· Ensure 100% accuracy of paperwork before forwarding to the branch.
· Prioritise all appointments to ensure completion within given timeframes.
· Follow all company policies and procedures.
· Follow all WH&S guidelines and procedures and inform HR of any hazards or incidents relating to your duties and your own safety.
· Read and understand company policy and procedures manuals including the OHSE Management plan.
· Wear and maintain the company uniform whilst on duty.
· Keep a high standard of company protocol to ensure the company’s image is maintained.
· Maintain the company vehicle and ensure it is kept in a clean and tidy manner to promote company services.
· On completion of job ensure work area is left in a clean and tidy manner as was on arrival.
· Avoid damage to products where possible. Advise the branch immediately of any accidents or damage to any persons or property.
· Vehicle maintenance servicing to be up to date according to company vehicle policy.
· Perform other reasonable duties as required by your manager.
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Field Service Technician - Doors & Electrical in Newcastle employer: Dynamic Door Service
Dynamic Door Services is an exceptional employer that prioritises a supportive and collaborative work culture in Newcastle. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while working in a dynamic environment that values customer service excellence. With a focus on teamwork and a commitment to maintaining high standards, this company offers a rewarding career path for those looking to make a meaningful impact in their role as a Service Technician.
