Installation Co-ordinator in Melbourne

Dynamic Door Services, a division of BX Bunka Australia, is looking for an Installation Coordinatorto join our team on a full-time basis at our Melbourne Branch. This role will focus on scheduling installations inline with customer and business requirements, to support our customer service operations.

Duties and Responsibilities:

• Allocate installations to Installers, being mindful of their limitations, customer requirements
• Update all jobs in the relevant system with very high accuracy
• Collate OH&S documents relevant to job requirements
• Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help
• Deal with any customer enquiries and problems in the shortest time possible with a view to ensuring customer expectations are met and exceeded
• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Ensure the proper filing of documents.
• Where requested by management, participate in meetings and take down relevant notes during the process.
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
• Perform other reasonable duties as required by your manager.

Position Specification:

• Have a level of skill commensurate with 2 to 3 years of administration / coordination experience.
• Required to exercise good time management
• Requires interpersonal skillsShould possess sound coordination and communication skills,
• Strong computer skills are essential.

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