At a Glance
- Tasks: Join our team to provide top-notch customer service and admin support.
- Company: Dynamic Door Services, part of BX Bunka Australia, based in Brisbane.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Exciting career path with diverse responsibilities and supportive environment.
- Why this job: Be part of a collaborative team making a real difference every day.
- Qualifications: 3-5 years of admin experience and strong customer service skills.
The predicted salary is between 49500 - 60500 $ per year.
BX Bunka Australia, specifically Dynamic Door Services, is seeking a competent and motivated individual to join our Brisbane team as a full-time Customer Service Administrator.
This is a cross functional role spanning customer service, accounts, data entry and general administration.
The successful candidate will work collaboratively across multiple departments, adapting to changing business needs, sharing responsibilities and contributing to the smooth and efficient day to day operations of the business.
The successful incumbent will need to possess the following;
Requirements
- Have a level of skill commensurate with 3 to 5 years of administration experience.
- Demonstrated experience in customer service, accounts administration, data entry, and general administrative support.
- Willingness to provide assistance and cross-functional support across customer service, accounts, and general administration.
- Demonstrated ability to work collaboratively within a team to achieve departmental goals and business objectives.
- Ability to work independently, exercise sound judgement, and manage responsibilities with minimal supervision.
- Computer skills are essential.
Duties
- Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality while handling sensitive or high-priority customer matters with discretion and professionalism.
- Liaise between customers, management, internal departments, and external stakeholders to facilitate effective communication and service delivery.
- Provide advanced administrative support to management, including reporting, data analysis, correspondence, recordkeeping, and operational functions.
- Advanced account receivable experience such as credit notes, refunds, adjustments, and account corrections in accordance with approval requirements.
- Support management with business projects, system improvements, policy implementation, and other operational initiatives.
- Maintain and update customer databases, accounting systems, spreadsheets, and internal records to ensure data integrity and consistency.
- Maintain confidentiality, exercise sound judgement, and ensure all customer interactions and administrative activities are conducted professionally.
- Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
- Perform other reasonable duties as required by your manager.
Apply now if you are looking for an exciting new career!
Be careful - Don’t provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-18808-Ljbffr
Customer Service & Admin Specialist in Brisbane employer: Dynamic Door Service
Dynamic Door Services is an exceptional employer that prioritises a supportive and collaborative work culture in Newcastle. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while working in a dynamic environment that values customer service excellence. With a focus on teamwork and a commitment to maintaining high standards, this company offers a rewarding career path for those looking to make a meaningful impact in their role as a Service Technician.
