At a Glance
- Tasks: Provide top-notch IT support and enhance user experience in a modern workplace.
- Company: Join DXC Technology, a global leader in IT services with a focus on innovation.
- Benefits: Enjoy flexible work arrangements, professional growth, and a supportive team environment.
- Other info: Be part of a diverse team that values collaboration and inclusivity.
- Why this job: Make a real impact by helping users thrive with technology every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused mindset.
The predicted salary is between 47250 - 57750 $ per year.
Job Description: DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
DXC Technology is recognised among the best corporate citizens globally.
For more information, visit www. dxc. technology.
POSITION OVERVIEW
The Tech Bar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users.
This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with Service Now-based service management practices.
KEY RESPONSIBILITIES
- Deliver front-line Tech Bar support with a strong customer service focus
- Resolve incidents and service requests efficiently
- Proactively assist users and identify improvement opportunities
- Support devices, mobility, collaboration tools, and meeting room technologies
- Assist with device setup, provisioning, and refresh activities
- Manage tickets within Service Now ensuring accurate updates
- Maintain high-quality records and data integrity
- Promote secure, modern workplace practices
- Follow Service Now workflows and ITIL-aligned processes
- Collaborate with broader IT teams
- Maintain a clean and professional Tech Bar environment
- KEY CAPABILITIES AND BEHAVIOURS
- Proactive and solutions-focused mindset
- Strong customer service orientation
- Positive energy and professional presence
- Clear communication skills
- Modern workplace awareness
- Ownership and dependability
- Team collaboration
- Adaptability in fast-paced environments
SKILLS AND EXPERIENCE
- Experience in end-user or Tech Bar support
- Strong troubleshooting skills
- Microsoft 365 and collaboration tools experience
- Service Now or ITSM tool usage
- Understanding of device lifecycle
- Basic ITIL knowledge
- Customer service experience
- PERFORMANCE OUTCOMES
Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to Service Now processes.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
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TechBar Analyst in Ryde employer: DXC Technology Company
At DXC Technology, we pride ourselves on being an exceptional employer that champions career advancement and fosters a collaborative work culture. As a Sales Executive in our Enterprise Applications practice, you'll benefit from competitive remuneration, comprehensive training, and ample opportunities for professional growth while working alongside a talented team dedicated to driving customer success across ANZ. Our commitment to innovation and employee well-being makes DXC a rewarding place to build your career in technology and consulting.
