Return-to-Work Case Manager: Injury & Rehab Liaison in Melbourne

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work.
• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013.
• Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.

You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

• The life cycle of a claim.
• Medical treatment types and appropriate management.
• Payment of medical expenses.
• Weekly compensation entitlements.
• Return to work obligations, and how to facilitate early return to work outcomes.
• The legal side of workers’ compensation.
• Dealing with challenging conversations.

Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

Applicants Must Have:

• Strong analytical and reasoning skills.
• The ability to plan and organise work in a manner that ensures timeframes are managed.
• The ability to work concurrently across multiple Technology Platforms.
• A high level of organisational skills and high attention to detail.
• Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners.
• Ability to work within a team – in an office-based environment.
• Exceptional communication and customer service skills.
• Sensitivity to issues related to people with medical, cultural and social needs.
• Be an Australian Citizen or Permanent Resident.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

We are an Equal Opportunity Employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.