DXC Technology Adelaide is seeking a hands-on Lead for the Service Desk to oversee day-to-day operations, drive performance and ensure customer outcomes meet agreed SLAs. You will lead Service Desk Analysts, Team Leads and Quality Analysts, manage call queues, rostering, and capacity planning, and coordinate with stakeholders on risks, escalations and service reviews.
The role focuses on continuous improvement, knowledge management and change readiness, delivering high-quality service in a
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Service Desk Team Lead - Onsite Adelaide, SLA-Driven Ops employer: DXC Technology Company
At DXC Technology, we pride ourselves on being an exceptional employer that champions career advancement and fosters a collaborative work culture. As a Sales Executive in our Enterprise Applications practice, you'll benefit from competitive remuneration, comprehensive training, and ample opportunities for professional growth while working alongside a talented team dedicated to driving customer success across ANZ. Our commitment to innovation and employee well-being makes DXC a rewarding place to build your career in technology and consulting.
