Warehouse Sales Assistant - Melbourne

Warehouse Sales Assistant Job Description

Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete coating products and epoxy supplies. We pride ourselves in our superior-quality products and exceptional customer service. We have an experienced, highly-skilled and dynamic team working in a fast-paced and diverse warehouse environment.

We are seeking a motivated individual to join our team to support the daily operations within our growing family-run business.

Position: Warehouse Sales Assistant

Role: Full-time (40 hours per week, Monday to Friday)

Objectives of this role

• Fulfill general administrative duties such as providing front-desk coverage, managing a busy, multi-line phone system, greeting customers as they enter the office, managing incoming/outgoing mail and shipments, inventory management and maintaining an organized, clean office environment.
• Support senior management as required.
• Provide excellent customer service with timely follow-up to ensure satisfaction with goods and services purchased, resolving any arising problems, and preparing sales reports to maintain the primary goal of customer satisfaction.
• Ensure optimal use of office equipment, supplies, and product inventory through preventive maintenance.
• Coordinate internal and external resources to expedite workflow.
• Create system specifications, drafting and proofreading documents as required.
• Coordinate the provision of services, arranging delivery of goods, and oversee equipment installation.
• Review and prepare workflows, space allocations, equipment layouts, and action plans that meet company standards for efficiency, productivity, quality, and customer service.
• Maintenance of business records including expenses incurred, preparation of sales reports, and reporting to sales management on sales made and the marketability of goods and services.
• Maintain a safe, healthy and positive work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
• Delivering customer service to clients in-store, over the phone, and on-site as needed.
• Cultivating and maintaining strong relationships with new and existing trade customers through regular engagement and with new customers through research, outbound calls, and other necessary means.
• Preparing trade and retail orders in a timely and accurate manner.
• Handling the receipt and dispatch of goods, including the loading and unloading of goods.
• Reconciling incoming and outgoing stock by cross-checking with requisitions and updating inventory and stock location records in the POS system.
• Inspecting incoming and outgoing stock to ensure accurate fulfillment.
• Creating samples and swatches for display and distribution.
• Calculating end-of-day balances, optimizing loss prevention measures, and overseeing monthly stock control.
• Assisting the senior management team in meeting budgets and business goals.
• Regularly reporting to senior management, providing progress updates, analysing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.
• Writing, creating, editing, and publishing engaging content for social media as required.
• Capturing pictures and videos of ongoing and completed projects.
• Perform daily store opening and closing procedures when required.

To be successful in this role you should be able to demonstrate:

• A friendly demeanour, positive attitude, and a neat and professional appearance.
• Honesty and reliability.
• Strong written and verbal communication skills.
• Great attention to detail.
• Strong conflict resolution skills, professionalism and ability to maintain positive working relationships with customers and colleagues.
• Excellent time management, ability to prioritise workload and meet deadlines.
• Proficient computer skillsin Microsoft Office programs and POS system.
• Ability to learn quickly and problem solve.
• Exceptional work ethic, strong initiative and the ability to work both unsupervised and collaboratively with the team.
• Expertise in tinting and mixing paint & colour.
• A genuine desire to deliver a high level of customer service.
• Physical fitness to perform manual warehouse tasks.
• Comfortable in handling confidential information.

Requirements for this role:

• Driver's license is required.
• Forklift ticket is preferred, must be willing to obtain if not currently held.
• Previous sales representative or warehouse experience is preferred.