At a Glance
- Tasks: Manage customer enquiries, coordinate dispatch, and ensure smooth operations.
- Company: Join B&D Group, a leader in garage door solutions since 1956.
- Benefits: Up to $1,000 for health extras, exclusive discounts, and paid parental leave.
- Other info: Join a supportive team with great career growth and work-life balance.
- Why this job: Be the vital link in a fast-paced, customer-focused environment.
- Qualifications: Experience in customer service or logistics, strong communication and organisational skills.
About Us
Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.
The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.
Your Role
Looking for a role where no two days are the same? Join B&D as a Dispatch Clerk and play a vital role in keeping our operation moving. Based at our Malaga site, you'll be the central point of contact between customers, warehouse teams, drivers, production and sales, ensuring orders are processed efficiently and customers are kept informed every step of the way. This is a fast-paced, customer-focused role that combines administration, coordination and problem-solving.
Responsibilities
- Managing customer enquiries and order updates
- Preparing dispatch paperwork and delivery documentation
- Coordinating pickups, deliveries and transport schedules
- Communicating delays and resolving customer queries
- Working closely with warehouse, production and sales teams
Our Benefits
- Up to $1,000 annually to cover private health extras gap costs
- Exclusive discounts on DuluxGroup products and partner offers
- Stay active anytime, anywhere through our partnership with Fitness Passport
- 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
- Market leading learning, development and career pathways
- Access to our Wellbeing Hub and full EAP support
- Recognition programs that celebrate your impact
What You'll Bring
- Previous experience in customer service, administration, dispatch, logistics or a similar coordination role
- A confident and professional communication style
- Strong organisational skills and attention to detail
- The ability to juggle multiple priorities in a busy environment
- Intermediate computer skills, with SAP experience highly regarded
- A proactive approach and genuine commitment to delivering great customer service
Why Join Us?
Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to 'Imagine a Better Place'. With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few. By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.
Despatch Clerk employer: DuluxGroup
Lincoln Sentry, as part of the DuluxGroup, is an exceptional employer that prioritises collaboration, customer focus, and continuous improvement. With a strong commitment to employee development, wellbeing initiatives, and a supportive work culture, you will have access to industry-leading learning opportunities and benefits that enhance both your career and lifestyle. Join us in a dynamic environment where your marketing expertise can truly make an impact and help shape the future of our diverse product offerings.
