Customer Service and Administration Officer - Western Plains Cultural Centre in Dubbo

At the heart of community. At the start of the future. That's where you'll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Service & Administration Officer - Western Plains Cultural Centre.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.48 million people who visit our region each year - and when you join us, you'll be part of that impact every single day. We're at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond.

If you love meeting new people, thrive in a fast-paced environment and enjoy variety in your day, this is the role for you. As the welcoming face of the Western Plains Cultural Centre, you'll create memorable visitor experiences, support exciting events and exhibitions, contribute to digital communications, and work alongside a close-knit team that values collaboration, creativity and fresh ideas.

You will find growth through:

• Being the welcoming first point of contact for visitors, customers and community members, both in person and online.
• Managing a variety of administration tasks, systems and customer records while maintaining high attention to detail.
• Contributing to websites, social media and digital communication platforms to help engage our community.
• Working alongside a supportive, close-knit team that embraces a "one team" approach and encourages fresh ideas and creative problem-solving.
• Supporting exhibitions, events, public programs and venue bookings that bring culture and creativity to our region.

To thrive in this role, you will need:

• Certificate III in Business, Administration, Communications or a related discipline.
• Demonstrated experience delivering exceptional customer service and building positive relationships with a wide range of customers.
• Strong administrative and organisational skills, with the ability to balance multiple priorities in a busy front-facing environment.
• General administrative skills demonstrating a competent level of literacy, numeracy and intermediate computer skills.
• Demonstrated high level written and oral communication skills.

We would also love you to have:

• Experience in digital platform/social media delivery.

This position offers an attractive annual salary ranging from $70,498 to $81,930 plus superannuation.

Applications close 9:00am, Wednesday 11th November 2026.

Considering relocating for this opportunity? Relocation support is available through The Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas.

At Dubbo Regional Council, you'll find a great combination. Here's what you can expect in your career with us:

• Find purpose and impact - Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways.
• Find personal and professional growth - You'll find so much variety here. We're doing diverse, high-impact work at scale.
• Find people you can count on and a lifestyle you love - You don't have to sacrifice one for the other.

You will also enjoy a range of other benefits:

• Enjoy a 35-hour work week with flexible options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options.
• Find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.