At a Glance
- Tasks: Investigate and resolve complaints while ensuring fair outcomes for customers.
- Company: Join Coinbase, a leading player in the crypto space with a global impact.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for growth.
- Other info: Be part of a forward-thinking team focused on responsible AI and continuous improvement.
- Why this job: Make a difference by helping customers navigate their concerns in a dynamic environment.
- Qualifications: Strong analytical skills and experience in complaint resolution are essential.
The predicted salary is between 63000 - 77000 $ per year.
Coinbase is seeking a Complaints Analyst III to join the Global Complaints team on a remote basis in Australia.
You will investigate and resolve consumer, regulatory, and litigation support complaints, delivering fair outcomes for customers and maintaining thorough case records in Salesforce.
You will meet SLAs and quality targets in a high-volume environment, drafting clear responses and escalating complex issues as needed, with a focus on responsible AI usage and continuous improvement.
Remote Complaints & Stakeholder Engagement Specialist employer: Dt Global
DT Global Asia Pacific is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that empowers employees to make a meaningful impact in the Pacific region. With a strong commitment to professional development, staff have access to extensive training opportunities and the chance to engage in innovative projects that address pressing social issues. Located in a vibrant and diverse environment, employees benefit from a supportive network that values integrity, respect, and ethical practices, making it an ideal place for those seeking rewarding careers in quantitative research.
