At a Glance
- Tasks: Own the IT service desk and provide Level 1 and 2 support for end-users.
- Company: Join DroneShield, a leading tech company based in Sydney.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Fast-paced environment with opportunities to learn and advance your career.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
Drone Shield's Sydney headquarters seeks an IT Support Analyst to own the IT service desk, triaging and prioritising tickets while delivering Level 1 and 2 support for end-user computing.
You will collaborate with Systems Administrators to escalate complex issues and maintain knowledge base documentation.
You will support Microsoft 365, Intune, Entra ID, and various business applications, ensuring SLA-aligned responses and proactive backlog management in a fast-paced environment.
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IT Support Analyst – End-User Compute & 365 Expert in Sydney employer: Droneshield
DroneShield is an exceptional employer that fosters a dynamic work culture where innovation and teamwork thrive. As a leader in counter-drone technology, we offer our employees unparalleled growth opportunities through hands-on experience and mentorship in a rapidly evolving industry. Located in the vibrant APAC region, our team enjoys the unique advantage of working on mission-critical projects while collaborating with diverse clients, ensuring a rewarding and impactful career.
