At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic automotive environment.
- Company: Drive Group Australia, a growing national business in the automotive industry.
- Benefits: 'ME' Day off on your birthday, wellbeing programs, discounts, and career development opportunities.
- Other info: Modern office with quality equipment and a focus on employee wellbeing.
- Why this job: Join a supportive team culture and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 46485 - 56815 $ per year.
- Customer Experience Officer – Automotive Industry
- Malaga Drive Group Repairs Pty
Job Description
ABOUT THE ROLE
Due to continued growth, Drive Group Australia are currently seeking a Full-time Customer Experience Officer to support the team in Malaga.
In this role, you will be responsible for completing front-of-house administrative duties and providing our customers with exceptional customer service.
PERKS ON OFFER
- 'ME' Day: A paid day off on your birthday so you can celebrate however you'd like!
- Wellbeing
Program: We care about your wellbeing.
You and your immediate family can access our Employee Assistance Program (EAP) for free, confidential counselling and support whenever you need it.
- Reward and Recognition: Enjoy site-run incentives like BBQs, team events, and company-wide recognition programs, including quarterly awards
- Discounts: Enjoy discounts on insurance and a variety of handy household items.
- Everyday Savings: Save on everyday expenses with access to discounted movie vouchers, retail gift cards, petrol and grocery gift cards, and more!
- Career Development: As we are growing at a rapid rate and promote from within, opportunities for career progression are plentiful!
- Equal
Opportunity: Drive Group is an equal opportunity employer.
Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.
KEY RESPONSIBILITIES
- Meet and greet customers in a professional and friendly manner in person and over the phone
- Provide clear and timely updates throughout the repair journey via phone, SMS or email.
- Handle customer enquiries, complaints and feedback with empathy and efficiently
- Book and confirm vehicle drop off and pick up times and assessments
- Collaborate with production, parts and estimating teams to minimise delays
- Support the site team with ad hoc admin duties, ordering kitchen supplies etc.
ABOUT YOU
- Previous experience in a customer service role
- Professional communication and presentation
- High attention to detail and accuracy
- Ability to multitask and prioritise work in a busy environment
- Proficient in MS Office
- Appropriate Australian Working Rights.
WHY JOIN?
- Be part of an expanding company that promotes from within and invests in its people, development and success.
- Modern, spacious office with quality equipment and IT systems in place
- Stable full-time employment with a strong pipeline of ongoing work
- Supportive team culture where your skills and experience are valued
- ABOUT DRIVE GROUP AUSTRALIA
As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard.
These quality standards are backed by our day-to-day commitment to provide excellent customer care and service.
Drive Group Australia truly represents the adage "one stop shop solution", with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO's.
Customer Experience Officer – Automotive Industry in Perth employer: Drive
Drive Group Australia is an exceptional employer that prioritises a supportive work culture and values employee growth, making it an ideal place for those passionate about customer service in the automotive industry. Located in Malaga, employees benefit from a dynamic environment where teamwork and collaboration are encouraged, alongside opportunities for professional development and career advancement. With a focus on delivering outstanding customer experiences, Drive Group Australia fosters a rewarding atmosphere for its staff.
