Sales Support & Customer Enquiry Coordinator
Based in Bayswater North, Melbourne, with remote work available for the right candidate. Applications welcome Australia-wide.
The sales support and customer enquiry coordinator will be responsible for responding to and follow up customers who submit an online enquiry to Dream Courts. The role involves contacting leads that our sale staff have not yet been able to reach, understanding what the customer is looking for, gathering information, answering initial questions, maintaining customer records and passing on active leads to our sales leaders. This is a highly customer-focused role suited to someone who is confident speaking with people, enjoys building relationships and is motivated by achieving results.
Key responsibilities
Monitor and respond to new customer enquires received through the Dream Courts website
Pick up customer contact once the sales leads pass them on to you
Make outbound phone calls to potential customers to discuss their requirements
Follow up enquires that have not yet progressed
Ensure no genuine customer enquiry is missed or left without a response
Pass on reactive leads to the sales leads in a timely manner
Speak with customers to understand their project requirements
Establish what type of court or solution the customer is interested in
Gather important project information
Accurately record all customer interactions, notes and follow-up activities in the CRM system
About you
Excellent verbal and written communication skills
Confidence speaking with customers over the phone
A friendly, professional and enthusiastic manner
Strong follow up and organisational skills
The ability to build rapport quickly with potential customers
Strong attention to detail
Good computer and CRM skills (ideally Salesforce)
The ability to manage multiple enquires and priorities at once
A proactive and results driven approach
Previous experience in sales, customer service, administration or lead generation is desirable
About us
Dream Courts™ is Australia's leading provider of premium sports court solutions, specializing in the design, supply, and installation of custom basketball, pickleball, netball, and tennis courts across residential, school, and community spaces. As the official court partner of the NBL and Basketball Australia we deliver excellence, innovation, and service that transforms playing experiences nationwide.
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Remote Sales Support & Customer Enquiry Specialist in Melbourne employer: Dream Courts
Dream Courts is an exceptional employer, offering a dynamic work environment at our Northmead facility where you can lead and mentor installation crews while enjoying the autonomy to manage your schedule. With a strong focus on employee growth, we provide comprehensive training, ongoing support from experienced managers, and a competitive salary that reflects your expertise. Join our tight-knit team and be part of a company that values quality craftsmanship and fosters a positive culture, making it an ideal place for tradies and landscapers looking to advance their careers.
