Customer Service Manager – Queensland

Customer Service Manager – Queensland

Full-Time 56250 - 68750 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead a dynamic team to deliver exceptional customer service in a competitive supermarket environment.
  • Company: Join Drakes Supermarkets, Australia's largest independently-owned supermarket chain.
  • Benefits: Attractive salary package, incentives, and excellent career growth opportunities.
  • Other info: Enjoy a hands-on role with the flexibility to run your department like your own business.
  • Why this job: Make a real impact by tailoring services to meet local customer needs.
  • Qualifications: Experience in customer service, leadership, and staff management required.

The predicted salary is between 56250 - 68750 $ per year.

  • Queensland - Central Queensland - Central
  • This job is open for expressions of interest only
  • Attractive salary package and incentives
  • Dynamic growing company
  • Potential for promotion

Drakes Supermarkets is a Retail industry success story.

A family owned and operated private company, we are Australia's largest independently-owned supermarket chain.

Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business.

They will be given the flexibility to tailor the stores service and products offering to meet the specific needs of the customers within the local area:

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

  • Significant front end and POS knowledge
  • Unparalleled commitment to customer service
  • Experience in leading and managing staff
  • Accurate staff rostering
  • Passion and enthusiasm, with a very \"hands on\" approach
  • Ability to liaise with both staff and management
  • Ordering and cost control expertise
  • Strong leadership and delegation skills
  • Ability to coach, train and performance manage staff
  • Commitment towork health and safety standard

To succeed within our organisation, applicants must be able to

  • Display a passion for customer service
  • Express a positive \"can do\" attitude
  • Lead by example
  • Motivate a team
  • Communicate effectively with management, employees, customers and external stakeholders
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Customer Service Manager – Queensland employer: Drake Supermarkets Pty Ltd

Drakes Supermarkets is an exceptional employer, offering a dynamic work environment where employees can thrive and grow within Australia's largest independently-owned supermarket chain. With a strong focus on employee development, flexible management of departments, and a commitment to customer service, team members are empowered to treat their roles as their own business, fostering a sense of ownership and pride. Located in the beautiful Gold Coast, employees enjoy not only competitive salaries and incentives but also the opportunity to be part of a family-owned company that values its staff and promotes from within.

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Contact Details:

Drake Supermarkets Pty Ltd Recruitment Team

We think you need these skills to ace Customer Service Manager – Queensland

Customer Service Excellence
Front End and POS Knowledge
Staff Management
Accurate Staff Rostering
Ordering and Cost Control
Leadership Skills
Delegation Skills