The Role:
As the Assistant Manager at Dr Martens Brisbane DFO, you'll work side-by-side with the Store Manager to support a team of passionate casual team members. Your focus will be on driving sales and KPIs, coaching and mentoring the team, and delivering world-class customer service. You'll play a key role in creating a fun and energetic store culture, while developing your leadership skills in a fast-paced, high-impact retail environment.
The role & responsibilities:
- Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards
- Motivate and inspire the team to deliver outstanding results in sales and customer experience
- Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth
- Coach and mentor team members, driving high morale, ongoing training, and succession planning
- Oversee stock levels, store organisation, shrinkage control, and operational excellence
To be successful in this role, you will have:
- Previous experience as a senior casual, key holder, 3IC, or supervisor in a high-volume retail environment
- Proven ability to lead a team and deliver strong results in sales and KPIs
- A proactive, hands-on leader with a 'Make it Happen' mindset
- Strong communication skills and a passion for coaching others
- A genuine enthusiasm for customer experience and working with premium product
Why you'll love working with Dr Martens:
- Work-Life Balance: Sunday to Thursday roster – two consecutive days off in a row to maintain a healthy work life balance
- Career Growth: Extensive training and development programs to support your growth
- Team Discounts: 40% off Accent Group brands | Hype DC, Platypus, Vans, Timberland, Glue, UGG, Dickies & many more
- Supportive Culture: Be part of a vibrant, fun, and inclusive team culture that support and drive innovation and progression.
- Employee Perks:Access to our exclusive 'Employee Benefits' program – includes bonus structures, discounted gym memberships and health insurance.
Brisbane DFO - Dr Martens Assistant Store Manager employer: Dr. Martens Australia / New Zealand
Dr. Martens is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and career growth. With a focus on work-life balance through a Tuesday to Saturday roster, extensive training programs, and generous team discounts, employees are empowered to thrive in a dynamic retail environment. Join us at our Moorabbin location to be part of a passionate team that celebrates diversity and innovation while delivering outstanding customer experiences.
Contact Details:
Dr. Martens Australia / New Zealand Recruitment Team
