ICT Project Officer in Melbourne

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne's northern growth corridor. DPV Health has been awarded the Premier's Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact.

We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going. Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact.

At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day. Our employee benefits connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health.

Job Description:

• Rapidly growing, values-driven community health organisation
• Opportunity to lead a major enterprise CMS transformation
• Work at the intersection of client systems, CRM and organisational platforms

Reporting to the ICT and CMS Project Manager within Technology Solutions, you will provide remote and on-site administrative and hands-on project support across business- and ICT-initiated projects. You will help deliver innovative, value-driven technology solutions, with a strong focus on client satisfaction and excellent service.

Working as part of the Technology Solutions team, you will be responsible for:

• Carrying out assigned project tasks and supporting workshops, documentation and training, using AI-assisted workflows.
• Learning and administering ICT and project management tools, such as Azure DevOps, and on-premises and cloud systems supporting project delivery.
• Following cybersecurity policies and procedures, maintaining accurate project documentation, and helping develop and improve processes with attention to detail, curiosity and creativity.
• Supporting the implementation of system integration between the CMS and enterprise platforms, including CRM systems, clinical and care systems, contact centre platforms, reporting and analytics tools, identity, security and integration services.
• Providing support for requirements analysis and solution design in collaboration with service delivery teams.
• Coordinating vendor activities, technical resources and internal stakeholders.
• Coordinating User Acceptance Testing (UAT), training and change management activities.

Desired Skills and Experience:

To be successful in this role, you will bring demonstrated experience delivering business technology solutions, with a strong understanding of business systems and project coordination. You will have experience in:

• Supporting ICT or technology projects.
• Relevant industry certifications or qualifications in ICT, business or project management.
• Communicating effectively with technical and non-technical stakeholders, building strong client relationships, and working independently and collaboratively to agreed directions and timeframes.
• Bringing sound judgement, problem-solving skills and initiative, with a commitment to quality, continuous improvement and adapting to change.
• Knowledge of ICT systems such as ticketing tools, DevOps, CRMs and IT operational systems; Microsoft applications including Office/Microsoft 365, Power Platform, Power BI and Teams; and operating systems.
• Strong Excel skills, including functions, and AI-assisted project management capabilities.
• Experience in a health environment, health applications, and managing personal and sensitive health information.
• Understanding of client-centred service delivery models.

The fine print:

Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC. Full driver license and travel between sites required.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. We encourage all individuals to apply.