At a Glance
- Tasks: Manage bookings and schedules for healthcare professionals, ensuring seamless placements.
- Company: Join a dedicated healthcare agency with a strong commitment to quality service.
- Benefits: Competitive salary, ongoing training, flexible hours, and career progression opportunities.
- Other info: Enjoy a friendly team culture and the satisfaction of enhancing healthcare staffing solutions.
- Why this job: Make a real impact in healthcare by connecting skilled professionals with quality care facilities.
- Qualifications: Experience in bookings or customer service, strong communication, and organisational skills.
The predicted salary is between 99000 - 121000 $ per year.
Downs Nursing Agency is a dedicated healthcare nursing agency that is committed to connecting skilled healthcare professionals with quality care facilities across Australia. We pride ourselves on our personable approach, strong industry relationships, and commitment to supporting both our staff and clients with exceptional service.
We are seeking a Bookings Consultant to join our team at Downs Nursing Agency in Toowoomba, Queensland. This is a full-time position that plays a crucial role in the day-to-day operations of our agency. As a Bookings Consultant, you will be the vital link between our pool of healthcare professionals and our healthcare facility clients, managing bookings, schedules, and ensuring seamless placements that meet the needs of both parties. This role is essential to maintaining our reputation for reliable, high-quality staffing solutions and directly impacts client satisfaction and overall staff wellbeing.
Key responsibilities:
- Processing and managing nursing/assistant in nursing staff bookings through phone, email, and booking management systems
- Coordinating shift schedules and communicating booking confirmations to both healthcare professionals and facilities alike
- Responding to client inquiries promptly and professionally, addressing any staffing needs or changes with a positive attitude
- Maintaining accurate records of bookings, cancellations, and staff availability in the booking system
- Handling booking modifications, cancellations, and emergency staffing requests with efficiency
- Building and maintaining positive relationships with both healthcare staff and facility managers
- Assisting with administrative tasks including data entry, filing, and general office support as required
What we’re looking for:
- Highly desirable; experience in a bookings, scheduling, or customer service role, ideally within healthcare, nursing, or agency staffing.
- Strong organisational and time management skills with the ability to juggle multiple booking requests and priorities simultaneously
- Excellent communication skills, both written and verbal, with the ability to interact professionally
- A customer-focused approach with genuine commitment to delivering high-quality service
- Attention to detail and strong accuracy in systems bookings entry and record-keeping
- Reliability, punctuality, and a professional demeanour
What we offer:
- Competitive salary commensurate with experience and qualifications
- Ongoing professional development and training opportunities to enhance your skills
- A friendly, team-oriented workplace culture that values your contribution
- Flexible working arrangements where possible to support work-life balance
- Career progression opportunities within a growing organisation
- The satisfaction of playing a key role in ensuring quality healthcare staffing solutions to facilities
We are committed to creating an inclusive workplace. If you require any adjustments or support during the recruitment process, please don't hesitate to contact us.
Bookings Consultant employer: Downs Superior Nursing Agency
Downs Superior Nursing Agency is an exceptional employer that prioritises a supportive work culture and offers comprehensive training and development opportunities for its staff. Located in the vibrant community of Toowoomba, employees benefit from a collaborative environment where their contributions are valued, and they can grow within the healthcare sector while making a meaningful impact on client care.
Contact Details:
Downs Superior Nursing Agency Recruitment Team
