Reservations & Operations Coordinator – Down Under Tours
Connecting Cairns & Tropical North Queensland – that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.
As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests – juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.
What you'll be doing:
- Entering FIT email bookings and new group bookings/amendments
- Answering phone calls – queries, confirmations and new bookings
- Completing AM and PM checklists with confidence
- Helping Operations dispatch coaches and fielding driver queries on pickups
- Communicating with drivers via radio
- Assisting agents and guides with confirmations and amendments by phone
- Building rapport with drivers – understanding their restrictions, coach types and luggage capabilities
- Completing scheduling for charter and FIT efficiently
- Dispatching all drivers with paperwork each morning
- Cross-hiring vehicles when we're at capacity
- Completing groups checklists accurately
What you'll bring:
- Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
- Strong planning and organisational skills, with sharp attention to detail
- Self-motivation, flexibility and reliability
- A genuine, strong client focus
- An interest in building your knowledge of the tourism industry and distribution chain
- The ability to compile basic reports
- A calm head under pressure
This role requires weekend work as part of the roster.
Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland
Collaborate with a supportive leadership team that champions innovation and continuous growth
Enjoy opportunities for professional development and genuine career progression
Step into a role where your contributions are seen, valued, and celebrated
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Reservations & Operations Coordinator employer: Down Under Tours
Down Under Tours is an exceptional employer located in the vibrant city of Cairns, offering a dynamic work environment where teamwork and leadership are highly valued. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to the seamless operation of our coach fleet. With a strong commitment to safety and compliance, we foster a culture that prioritises employee well-being and job satisfaction, making it a rewarding place to build your career.
