At a Glance
- Tasks: Coordinate bookings and operations for exciting day tours and coach services.
- Company: Join Down Under Tours, a leading tour operator with over 35 years of experience.
- Benefits: Competitive pay rates, dynamic work environment, and opportunities for growth.
- Other info: Weekend work required; excellent career development opportunities await!
- Why this job: Be part of a passionate team delivering unforgettable experiences in tourism.
- Qualifications: Experience in tourism or logistics, strong communication skills, and attention to detail.
The predicted salary is between 33.31 - 33.31 $ per hour.
Join the Team at Down Under Tours as a Reservations and Operations Consultant – bring your passion and experience in tourism or hospitality to Down Under Tours!
Down Under Tours operates extensive day tours to popular destinations such as Kuranda, Cape Tribulation and Daintree. We also provide a highly professional and diverse coach charter service including group touring and private charters.
The Opportunity
This role plays a vital link within both our Reservations and Operations & Logistics Teams. As a Reservations and Operations Consultant, you will work across departments and ensure every day that all Reservations and Coach and Driver movements, including morning dispatch of all coaches, are coordinated efficiently. Working as a team, this is a collaborative role that requires outstanding communication, including a brilliant telephone manner. This position includes weekend work.
Tasks and Responsibilities
- Entering email bookings
- Answering phone calls, including enquiries, confirmations, and new bookings
- Complete scheduling for vehicles and drivers with efficiency and accuracy
- Prepare and distribute paperwork and instructions for all Driver Guides, and maintain communication throughout the day via phone and radio
- Coordinate the operations of the day, whilst using monitoring tools to ensure time deadlines are met, and organising alternative resources in circumstances like traffic delays
- Complete daily checklists and meeting checkpoint times throughout the shift
- Check & update daily schedules for Driver Guides, ensuring regulatory compliance, and driver preferences are accommodated
About you
- Previous experience in transport logistics and/or the tourism industry is essential
- Display a high level of planning and organisational skills and can demonstrate attention to detail
- Can think on the spot and problem-solve
- Enjoy working in a team environment with the ability to prioritise workloads
- Excellent written and brilliant verbal communication skills, with the ability to think sequentially and logically
- Strong working knowledge of MS Office suite of programs, and experienced at learning new systems quickly
For over 35 years, Down Under Tours (DUT) has been a leading tour operator and coach charter company, employing over 50 staff. Our day touring program is one of the most extensive in the region, incorporating Kuranda, Daintree, Cape Tribulation, and Cooktown. We also operate widespread coach charter services throughout the region and south along the East Coast. DUT sets itself apart from our competitors with our exceptional fleet of vehicles and outstanding customer service.
Reservations and Operations Consultant in Cairns employer: Down Under Tours Australia
Down Under Tours is an exceptional employer, offering a dynamic work environment in the beautiful Cairns region. With a strong focus on employee development and a commitment to safety and teamwork, we provide our staff with opportunities for growth and advancement while ensuring a supportive culture that values each team member's contributions. Join us to be part of a dedicated team that takes pride in maintaining a top-notch fleet and delivering outstanding service.
Contact Details:
Down Under Tours Australia Recruitment Team
