At a Glance
- Tasks: Support quality and compliance across multiple locations, driving continuous improvement.
- Company: Dovida, a leading provider of person-centred home care services in Australia.
- Benefits: Enjoy a paid day off for your birthday, wellness leave, and novated leasing options.
- Other info: Dynamic role with travel opportunities and a positive culture of continuous improvement.
- Why this job: Make a real impact on quality care while building strong relationships across teams.
- Qualifications: Experience in quality, compliance, or risk management; strong communication and analytical skills.
The predicted salary is between 72000 - 88000 $ per year.
We are seeking an experienced Quality Officer to support quality, compliance, and continuous improvement across Melbourne's North West Victoria region.
This is a unique opportunity to work across multiple locations, partnering closely with Business Operations Managers, Leadership Teams, Care Managers, and our National Quality, Risk & Clinical Governance team to drive consistent, high-quality service delivery.
As a visible and trusted quality partner, you will help strengthen quality systems, support teams through legislative and industry changes, and foster a positive culture of continuous improvement.
Regular travel between offices will form part of this role, allowing you to build strong relationships and provide hands‑on support where it is needed most.
Why Join Us?
- Enjoy a paid day off each year for your birthday.
- Access paid wellness, volunteering and study leave to support your wellbeing and development.
- Save on your next car through novated leasing options.
- Be recognised through our annual Heart of Dovida Awards, celebrating people who bring our values to life.
Key Responsibilities
- Support and embed quality, compliance, and risk management practices across multiple office locations.
- Promote consistent implementation of Dovida's Quality Management System (QMS), Aged Care Quality Standards, and legislative requirements.
- Provide coaching and guidance to operational teams to translate quality requirements into everyday practice.
- Support incident management, complaints, risk assessments, and quality investigations.
- Analyse quality data and trends to provide meaningful insights and recommendations.
- Assist offices with audit preparation, compliance evidence, and regulatory requirements.
- Build strong relationships across all sites to promote a positive quality culture and shared learning.
About You
You are a collaborative and approachable quality professional who enjoys working with operational teams to improve quality outcomes and support best practice.
- You will bring
- Experience in quality, compliance, risk management, auditing, or governance within a regulated environment.
- Knowledge of aged care, community care, disability services, or healthcare quality frameworks.
- Strong understanding of continuous improvement, quality management systems, and risk management principles.
- Excellent communication and relationship-building skills, with the ability to influence and coach others.
- Strong analytical and problem‑solving skills with attention to detail.
- The ability to work independently across multiple sites while building strong stakeholder relationships.
- Relevant qualifications are desirable; however, equivalent experience will also be considered.
- A current driver's licence and willingness to regularly travel between office locations.
About Us
Dovida is a leading provider of person‑centred home care services across Australia.
We support older Australians to live independently at home through services including companionship, domestic assistance, personal care, transport, meal preparation, and medication support.
At Dovida, our mission is simple: to support, empower, and uplift people by keeping them at the centre of every decision we make.
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Quality Officer employer: Dovida
Dovida is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for HR professionals to thrive. Located in the vibrant Sydney Lower North Shore, employees benefit from a strong focus on personal and professional growth, alongside unique perks like a birthday day off and access to an Employee Assistance Program. Join a values-driven team where your contributions directly enhance the lives of seniors and their families, ensuring a rewarding career filled with purpose.
