We’re looking for an organised, customer-focused Care Administration Officer to join our team. This is a pivotal role supporting our Care Managers and existing clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.
You'll be the first point of contact for many clients and families, helping coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.
Why Join Dovida?
Build a meaningful career supporting older Australians and their families to live well at home
Enjoy your birthday your way with a paid day off each year
Paid wellness, volunteering and study leave to support your wellbeing and growth
Save on your next car with our novated leasing options
Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
What You'll Be Doing
Supporting Care Managers with the ongoing administration of existing clients
Coordinating client service changes, reviews and referrals
Managing client records and maintaining documentation across our systems
Responding to client, family and stakeholder enquiries via phone and email
Assisting with service coordination, purchase orders and provider communications
Supporting quality, compliance and client satisfaction activities
What You'll Bring
Previous administration experience, ideally within aged care, community services or healthcare
Exceptional attention to detail and organisational skills
Strong communication and customer service abilities
Confidence using systems such as Microsoft Office and CRM platforms
A genuine passion for helping older people and supporting positive client experiences
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Care Administration Officer in Port Macquarie employer: Dovida
Dovida is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for HR professionals to thrive. Located in the vibrant Sydney Lower North Shore, employees benefit from a strong focus on personal and professional growth, alongside unique perks like a birthday day off and access to an Employee Assistance Program. Join a values-driven team where your contributions directly enhance the lives of seniors and their families, ensuring a rewarding career filled with purpose.
