Customer Service Agent in Sydney

DOT Express is seeking a Customer Service Agent to join our team in a new role focused on our reverse logistics operation. Transport work history is preferred. We expect you are a person looking for a challenge in a growing business. You will need to be an individual who is organised, thorough and with an eye for detail, able to multi-task, display exceptional service skills and able to manage competing priorities.

DUTIES & RESPONSIBILITIES:

• This is a pivotal role in our Reverse Logistics process.
• Co-ordinate despatch of packaging and collection of goods to be returned in an efficient and timely manner.
• Provide support to customers and management on a daily basis.
• Use our FMS (transport system) portal and update the system at consignment level.
• Monitor customer data and driver performance, liaising with Operations.
• Escalate priority issues as necessary.
• Review service issues and work with Operations to improve our service promise to customers.
• Maintain daily liaison with customers.

REPORTING:

• This role reports directly to our General Manager.
• Daily direct contact with our General Manager and Fleet Supervisor.
• Provide DIFOT and efficiency reports to our General Manager.

EXPERIENCE & ATTRIBUTES:

• Preferably 3 years' Transport Industry experience, ideally in the Express Freight/Courier industries, or come to work with a hunger to learn a new industry.
• Strong organisational, time management and multi-tasking skills.
• Worked in a fast-paced environment.
• The desire for team involvement, learning the way we do business with an open and honest effort to provide the best service we can to customers.
• Familiarity with the Microsoft Office suite, being proficient in Outlook, Excel and Word.
• Excellent written and verbal communication skills.
• A willingness to learn and demonstrate flexibility in your approach.

WHAT'S ON OFFER:

• Industry competitive salary and benefits package, $45/hour plus Superannuation.
• Regular office hours - 4 to 6 hours a day, Monday to Friday.
• Potential to grow into a full-time role.
• Opportunity for career growth and development.
• Be part of a growing company that values its people and its customers.
• Supportive and dynamic environment, no day will ever be the same.

PLEASE NOTE: Due to the expected high volume of applications, only candidates shortlisted for interview will be contacted. No agency applications or introductions will be considered for this role.

ABOUT US: DOT Express is a family-owned business established in 2010. We are a testament that not all Business-to-Business transport companies are the same. What sets us apart from our competitors is our people. We work closely with our customers so we can improve our delivery service for them. It is our people who are at the core of our business, allowing us to set exceptionally high service level standards - backed by a solid market reputation, electronic event management capability and the desire for continual improvement. We are continually looking for better ways to deliver on time, all the time.