Join our team as a Full-Time Reservations Agent and help create exceptional guest experiences by delivering seamless booking experiences across our Australian properties.
Dorsett Hospitality International is one of Asia's fastest-growing hotel groups, with more than 55 properties across 25 major cities. With hotels on the Gold Coast and in Melbourne, and further expansion planned across Australia, we continue to grow our presence in the region.
About the Role
In this role, you will manage reservations across our Australian properties, acting as a key point of contact for guests and ensuring every interaction is handled with professionalism, attention to detail and a strong focus on service.
Your key responsibilities include:
- Manage reservations and guest enquiries via phone and email.
- Identify upselling opportunities to enhance the guest experience and maximise revenue.
- Process payments and maintain accurate booking records.
- Provide information on hotel facilities, services and offerings.
- Manage booking changes and guest concerns professionally.
- Liaise with hotel teams to ensure guest requirements are met.
About You
You are organised, detail-oriented and passionate about exceptional customer service, with the ability to thrive in a fast-paced environment and work collaboratively as part of a team.
To be successful, you will have:
- Previous reservations or customer service experience, ideally within hospitality.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confidence using computer systems and learning new platforms.
- Flexibility to work weekends and public holidays as required.
- Full Australian working rights.
- Hotel reservations system experience will be highly regarded.
Why Join Dorsett?
- 50% off stays in our properties, globally
- Employee Assistance Program
- Birthday Leave - a day to celebrate you!
- Professional, friendly and supportive team
- Ongoing Professional Development
- Be part of an innovative global brand with a local vibe – we blend the best of both worlds!
Diversity and Inclusion
We are committed to fostering an inclusive workplace that values diversity and respects individual differences. We welcome applications from people of all abilities, cultures, backgrounds, sexual orientations and genders, including Aboriginal and Torres Strait Islander peoples.
We'd Love to Meet You!
If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you.
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Reservations Agent in Gold Coast employer: Dorsett Hotels
Dorsett Melbourne is an exceptional employer, offering a vibrant work culture in the heart of Melbourne CBD, where you can enjoy a range of amenities and benefits such as 50% off global hotel stays and 30% off at Australian restaurants. With a strong focus on employee growth and wellbeing, including Birthday Leave and EAP access, this role as Human Resources Manager provides a unique opportunity to make a meaningful impact on the organisational culture while being part of one of Asia’s fastest-growing hotel groups.
