At a Glance
- Tasks: Coordinate technician schedules and manage customer communication in a fast-paced environment.
- Company: Global leader in access solutions with a focus on innovation and collaboration.
- Benefits: Discounted health insurance, wellbeing initiatives, and gym membership discounts.
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Join a dynamic team and make a real impact in service operations.
- Qualifications: Strong customer service skills and proficiency in Microsoft Excel required.
The predicted salary is between 47250 - 57750 $ per year.
We are looking for a highly organised Service Scheduler to support our team responsible for keeping the field service operation running smoothly. The role will coordinate technician schedules and subcontractors, allocate jobs, manage and order parts and stock, organise equipment and accommodation when required, and act as a key contact point for customers and technicians.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.
What you will do
- Schedule and coordinate service technicians and subcontractors across daily service activities
- Manage customer communication including ETA updates, attendance notifications and scheduling changes
- Prioritise urgent, safety-related and customer-critical work orders
- Support Field Managers with administrative coordination and reporting activities
- Monitor work order progress and maintain accurate updates within service management systems
What we require
- Strong customer service and stakeholder communication skills
- Intermediate to advanced Microsoft Excel skills essential
- Ability to prioritise workloads and manage competing demands in a fast-paced environment
- High attention to detail and strong organisational skills
What we prefer
- Previous experience in scheduling, coordination or service administration within a service-based environment
- Experience using Salesforce or similar customer relationship management (CRM) systems preferred
- Exposure to scheduling or workforce management systems
- Experience coordinating subcontractors or technicians highly regarded
What we offer
- Access to discounted Health Insurance
- ABC values awards
- Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
- WhereFit membership offering discounts on gyms, apparel and more
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces. With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities. At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
Service Scheduler Sunshine Coast employer: dormakaba
At dormakaba, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a National Sales Administrator, you'll benefit from access to discounted health insurance, peer recognition programs, and a strong focus on wellbeing, all while working in a global leader in access solutions. With ample opportunities for professional growth and a commitment to diversity and inclusion, you'll find meaningful and rewarding employment in a supportive environment that values your contributions.
