At a Glance
- Tasks: Manage invoicing processes, validate data, and resolve discrepancies.
- Company: Join dormakaba, a global leader in access solutions.
- Benefits: Enjoy health insurance discounts, recognition programs, and wellbeing initiatives.
- Other info: Flexible work options after probation and opportunities for career growth.
- Why this job: Be part of a team that shapes secure and sustainable spaces worldwide.
- Qualifications: Experience in invoicing or administration with strong attention to detail.
The predicted salary is between 47250 - 57750 $ per year.
Position Overview
This role plays a key part in ensuring the accuracy and efficiency of dormakaba's invoicing processes, with responsibility for invoicing administration, data validation, and case queue management.
Position Overview
This role plays a key part in ensuring the accuracy and efficiency of dormakaba's invoicing processes, with responsibility for invoicing administration, data validation, and case queue management.
This is a full-time, 12-month contract position, Monday to Friday, working onsite with the flexibility to work from home after successfully completing the six-month probation period.
What You Will Do
- Validate system data, pricing, customer details, and work order accuracy.
- Identify and resolve paperwork discrepancies with agents and internal teams.
- Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
- Manage case queues, customer invoice enquiries, and dispute resolution.
- Triage and elevate issues to the appropriate teams or management.
- Maintain Service Max records and generate required status reports.
- What We Require
- Proven experience within an invoicing or highly administrative role
- C onfident communicator with the desire to actively seek solutions to problems
- Worked within an environment that requires high attention to detail
- Excellent communication skills, both written and verbal
- Strong customer service focus
- Experience working with a CRM tool and customer portals will be highly advantageous
- What We Prefer
- Invoicing experience in the service business or related industry
- Strong attention to detail and data accuracy.
- Exposure to Service Max is desirable.
- Proficient computer skills
- Professional phone manner and written communication skills.
- Ability to work effectively in a team and independently.
- Customer-focused with a proactive and positive attitude.
What We Offer
- Access to discounted Health Insurance
- Peer to Peer Recognition via our 'ABC' Nominations and awards
- Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
- Where Fit membership offering discounts on gyms, apparel and more
- Supportive Team Leader and collaborative team.
Who We Are
We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more.
We focus on innovation, collaboration, and creating real impact for our customers and communities.
At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
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Invoicing Administrator in Melbourne employer: dormakaba Australia & New Zealand
At Gliderol Garage Doors, part of the dormakaba group, we pride ourselves on being an excellent employer that values our team members and their growth. Located in Holden Hill, we offer a supportive work culture with full training, ongoing development opportunities, and a focus on wellbeing through our initiatives. Join us to be part of a respected industry leader where your contributions are recognised and rewarded, and where you can build a meaningful career in a collaborative environment.
Contact Details:
dormakaba Australia & New Zealand Recruitment Team
