At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries with a smile.
- Company: Join Doors Plus, Australia's leading door retailer since 1989.
- Benefits: Onsite training, convenient location, and a friendly team atmosphere.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Great verbal skills, multitasking ability, and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
Doors Plus is an Australian owned company which has been in operation since 1989. We currently have 23 stores located across Australia and are the largest seller of retail doors in the country. We are well known for our No Fuss! brand and are considered an industry leader in the home renovation door market.
The key duties of this role will be:
- Customer Service Support
- Resolve customer issues and email enquiries
- Awareness and escalation of Online Customer Reviews
- Complaints Handling, email and phone
- Organisation and scheduling of customer rectifications
- Warranty claims management
- Email and Callback management
This role requires:
- Someone who can multitask across multiple platforms including in house scheduling systems, Microsoft Office and Outlook Express
- Excellent verbal communication skills, clarity of speech, and a professional written manner for both in house and customer correspondence
- Confidence with phone systems - headsets, using hold and transferring calls etc
- The ability to communicate details via email or other platform while actively listening and engaging with a customer
- A person who excels in time management and can distinguish priority tasks
- A person with the ability to learn products and services quickly
- The ability to work at a fast pace while maintaining a high attention to detail
About you:
- We are looking for a warm and empathetic person, who wants the best for their customers
- We would like a calm person who is confident with handling intense discussions
- We need someone who can work both individually and within a team environment
- We would like someone who finds satisfaction in an active work environment and will proactively seek tasks during slower periods
What’s in it for you?
- Convenient Western Sydney location with onsite parking
- Onsite training provided
- Friendly and focused team
If you have a positive personality with great communication skills and an emphasis for customer care, then we’d like to hear from you!
Customer Service Consultant – Minchinbury, NSW in Sydney employer: Doors Plus
At Doors Plus, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and success. Our Geelong location provides a supportive environment where Sales Consultants can thrive, with extensive training and high earning potential exceeding $100k p.a. We value determination and enthusiasm, ensuring our team members are rewarded for their hard work and dedication.
