At a Glance
- Tasks: Lead and support a dynamic customer support team in delivering exceptional service.
- Company: Join DoorDash, a rapidly growing tech and logistics company.
- Benefits: Enjoy comprehensive benefits, perks, and opportunities for career growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact by empowering hospitality operators with top-notch support.
- Qualifications: 3+ years in technical customer support; strong coaching and communication skills.
The predicted salary is between 54000 - 66000 $ per year.
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed.
Shifts: Full-Time
About the Role
The Team Lead, Customer Support leads our APAC support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You’re excited about this opportunity because you will…
- Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.
- Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.
- Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.
- Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.
- Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We’re excited about you because…
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus.
- You know how to inspire, coach, and develop a high-performing remote team.
- You care deeply about delivering an outstanding customer experience every time.
- You’re a clear and confident communicator, both in writing and in person.
- You’re a strong problem solver who can handle complex and escalated issues with ease.
- You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Team Lead, Customer Support in Sydney employer: DoorDash, Inc.
At DoorDash, we pride ourselves on being a dynamic and inclusive employer that fosters a culture of leadership, innovation, and continuous learning. As an Enterprise Account Manager in the vibrant Australian market, you'll enjoy competitive compensation, comprehensive health benefits, and the chance to make a real impact by building strong relationships with top restaurant brands. Join us in our mission to empower local economies while growing your career in a supportive environment that values diverse perspectives and encourages personal development.
