Senior Associate, Strategy & Operations in Melbourne

The Integrity team is seeking a Strategy & Operations Senior Associate to help reduce fraud costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviours that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience. Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform.

Our best Senior Associates are data-driven, truth-seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customised solution.

You're Excited About This Opportunity Because You Will…

• Establish and refine DoorDash's strategic approach to payments, credit and refund risks - work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors.
• Analyse user behaviour across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users.
• Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs.
• Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth.

We're Excited About You Because…

• 2+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience.
• Experience leading projects, hitting goals, and succeeding in a team environment.
• Strong communicator, both written and verbal.
• Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets).
• You have a bachelor’s degree.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.