Conference, Events and Group Sales Coordinator in Canberra

We are looking for a Conference, Events and Group Sales Coordinator to join our award-winning team in a part-time capacity, working 3 days per week. This role would suit someone with experience in hotel conferencing, events, group reservations or administration who is looking to broaden their experience and work with one of Canberra's leading hospitality groups.

As part of our Commercial team, you will play an important role in coordinating conferences and events, managing group accommodation bookings and ensuring seamless communication between clients and our hotel operations teams. You will be highly organised, detail-oriented and passionate about delivering exceptional service.

In this role, your responsibilities will include:

• Coordinating conferences, events and group accommodation bookings across DOMA Hotels
• Preparing and distributing Banquet Event Orders and event documentation
• Managing group accommodation blocks, rooming lists and reservation details across hotel systems
• Liaising with clients and internal departments to ensure the successful delivery of events and group bookings
• Responding to client enquiries and correspondence in a timely and professional manner
• Maintaining accurate client records and databases within iVvy and Opera
• Preparing event floorplans, managing LCD signage and ensuring event information is accurately communicated
• Monitoring event accounts and open folios to ensure payments are managed in line with hotel requirements
• Preparing weekly conference and event distribution reports and other reporting as required
• Meeting and greeting clients on event days and providing outstanding customer service throughout their experience

To be considered for this role, you will have:

• Experience in hotel conferencing, events, group reservations or a similar administrative role
• Excellent organisational skills and a strong attention to detail
• Strong written and verbal communication skills, with the ability to build positive relationships with clients and colleagues
• The ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment
• A proactive approach to problem-solving and the confidence to manage client enquiries professionally
• Proficiency in Microsoft Office, including Outlook, Excel and PowerPoint
• Knowledge of hotel systems such as Opera and iVvy would be highly regarded
• A friendly, flexible and professional approach, with a genuine passion for delivering exceptional guest experiences

DOMA Hotels is a privately owned hotel group offering high-quality accommodation, conferencing facilities and a diverse range of food and beverage outlets. We are proud to be a nationally recognised and award-winning hospitality group, committed to providing exceptional experiences for our guests and team members alike.

We offer a supportive, vibrant and friendly working environment, opportunities for training and development, and great staff benefits. With a 3 day per week roster, this is an excellent opportunity to join a dynamic team while enjoying part-time flexibility. If you are organised, service driven and ready to make a difference, we would love to hear from you.