At a Glance
- Tasks: Manage TPD claims and provide exceptional service to clients.
- Company: Established Australian Super company with a strong commitment to customer care.
- Benefits: Career development plans, supportive team environment, and competitive salary.
- Other info: Join a high-performing team dedicated to quality outcomes.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience with TPD claims and strong communication skills.
The predicted salary is between 56700 - 69300 $ per year.
We've been protecting Australians for 150 years. Your development plan guides your career with us. Join one of our high performing Retail Income Protection teams.
About the Opportunity
This role is accountable for the provision of personal and empathic service to customers and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording and within stated authority limits. A key focus of this role involves providing a best-in-class client and customer experience, including regular communications in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes. We are specifically looking for candidates with experience with TPD and Medical non-disclosure.
What will you be responsible for?
- Managing a portfolio of TPD claims in a proactive, cost-effective, creative and innovative manner.
- Ensure active engagement of key stakeholders to deliver timely outcomes for our customers; this includes: Initial and ongoing claims assessment (including ensuring accurate interpretation and application of policy wording); determination of correct benefit entitlement and relevant calculation, following consideration of disclosures and financial requirements; and determination of liability within delegated authority and finalisation of claims.
- Providing exceptional customer service to clients, including managing communication with clients relating to the management of their claim including attending to client's enquiries.
- Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions, instructing third party service providers and monitoring the service provided.
- Participating in business area and/or Company projects as required.
- Coaching and influencing the team to improve their case management practices and outcomes.
Senior Claims Consultant - Aus Super employer: Doist
Doist offers a dynamic work environment that fosters professional growth and collaboration across teams. Employees benefit from a strong emphasis on work-life balance and the opportunity to engage in meaningful projects that drive innovation. The company values autonomy and encourages team members to take ownership of their roles, contributing to long-term success.
