We are seeking an Administrative Officer to join our team to deliver high-quality frontline customer service and administrative duties. The role requires a dedicated client focus to enhance the client experience and deal with any phone, email, and face-to-face enquiries.
Key Responsibilities:
- Deliver exceptional customer service by promptly responding to frontline, phone, and email inquiries, ensuring clients feel valued and supported.
- Assist clients with registration, enrolment, program details, and appointment bookings, offering clear and accurate guidance.
- Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
- Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
- Maintain a welcoming and professional environment in reception and student areas, addressing client needs with care.
- Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.
